Despite the fact that the developer of The War Z, Hammerpoint, claims that Steam users merely misread the Steam page description, Valve is investigating whether in-fact some gamers were mislead instead, as features that were not currently in the game were said to be so.
The problem came from the fact that the description of The Way Z on its Steam page, held features that were – apparently – supposed to be listed as upcoming and not yet implemented. This included the suggestion that there were multiple maps with some as large as 400 square kilometers. As it stands, the single available map is only 100 square kilometers. It also suggested that there could be as many as 100 players per server when the cap was in-fact 50.
Update: 100 man servers have now been made available, though there is still only one, 100 square kilometer area to play in.
Sergey Titov, executive producer on The War Z, took to the official forums to let people know that despite the information about the game being wrong, it was the player’s fault for the way they read it:
“We also want to extend our apologies to all players who misread infromation [sic] about game features.”
He later explained in an interview with GameSpy that other features like Skill Trees and Sever Rentals were something that would be implemented in the future and that they’d taken that text out of the features list. Essentially admitting a foul up at Hammerpoint’s end too.
Despite this, he was still unapologetic, stating: “I’m sure there’ll be people who will look into small details and will say “no I was mislead,” where in fact they imagined something to themselves without checking details first. I’m sure that Steam have [sic] it’s refund policies that should handle those situations.”
KitGuru Says: It’s difficult to tell from the interview and “apology” whether this is just poorly translated English, or if there was a genuine effort to mislead – and having been caught out, buck passing and ass covering. Either way though, Valve’s “investigation” results will be interesting.